Privacy Policy

Introduction

Welcome to Karizo's Privacy Policy. At Karizo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music streaming service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the service.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you register for the Karizo service, express interest in obtaining information about us or our products, or otherwise contact us. The personal information we collect may include:

Name and contact information (email address, phone number)
Account credentials (username, password)
Profile information (profile picture, bio)
Payment information (credit card number and name)
Social media account information (if you choose to connect your Karizo account)
For artists: additional verification information

Usage Data

We automatically collect certain information when you visit, use, or navigate the Karizo platform. This information does not reveal your specific identity but may include:

Device and connection information (IP address, browser type, operating system)
Usage patterns (songs played, playlists created, artists followed)
Time spent on the platform and pages visited
Interaction data (likes, shares, comments)
Location data (if permitted by your device settings)

How We Use Your Information

We use the information we collect for various purposes, including:

Providing, operating, and maintaining our service
Processing payments and tracking usage for our pay-per-play model
Improving and personalizing the user experience
Understanding how users interact with our platform
Developing new products, services, and features
Communicating with you about updates, security alerts, and support
Providing customer support and responding to inquiries
Marketing and advertising purposes (with your consent)
Enforcing our terms, conditions, and policies
Protecting against unauthorized access and legal claims

Sharing Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
With Artists: We share aggregated, anonymized listening data with artists to help them understand their audience.
With Other Users: When you share personal information or interact in public areas with other users, such information may be viewed by all users.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
For Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of assets.
For Legal Compliance: We may disclose your information where required to comply with applicable law, governmental requests, judicial proceeding, or legal process.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct inaccurate information or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.
Right to Object: You have the right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention & Deletion

We retain your personal information only for the duration necessary based on the legal basis we rely upon and in accordance with applicable law. If you choose to delete your Karizo account, we ensure that it becomes inaccessible in the application. Within a period of 30 days, there is an option to restore your account in case of accidental deletion. Following this 30-day period, we initiate the process of removing your personal information from our systems, except under the following circumstances:

Necessity to retain data to comply with applicable laws (e.g., retention of personal data related to in-app purchases for tax and accounting purposes).
Requirement to maintain information as evidence of adherence to applicable laws (e.g., retaining account details and a record of the behaviour leading to an account block for evidential purposes in the event of queries or legal claims related to the block).
Existence of an ongoing issue, claim, or dispute that mandates the retention of relevant information until resolution.
Essential retention of information for our legitimate business interests, such as fraud prevention and the enhancement of user safety and security (e.g., retaining information to prevent a user banned for unsafe behaviour or security incidents from creating a new account).

Children's Privacy

Our service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Your Choices

Account Information

You can review and change your personal information by logging into your account settings. You may also send us an email to request access to, correct, or delete any personal information that you have provided to us.

Tracking Technologies and Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our platform.

Marketing Communications

You can opt out of receiving marketing emails from us by clicking on the unsubscribe link in the emails we send or by contacting us using the contact information provided below. Even if you opt out of marketing communications, we may still send you service-related communications.

Third-Party Websites

Our platform may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policy of every website you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.